FAQ's
Frequently Asked Questions
Shipping
Below are some frequently asked questions about shipping.
How long does it take for my order to arrive?
Orders are processed within 24-48 hours. Delivery times vary by location, but generally take between 2 and 5 business days within the peninsula.
How much does shipping cost?
Shipping is free for orders over €50 within the Iberian Peninsula. For smaller orders or international shipments, costs are calculated at checkout.
Can I track my order?
Yes, you will receive an email with a tracking number once your order has shipped.
Returns and exchanges
Below are some frequently asked questions about returns and exchanges.
Can I return a product?
Yes, you can return it within 14 days of receipt, as long as it is in its original condition.
How do I manage a return?
You must contact our customer service team and follow the instructions. Return shipping costs may be your responsibility, except in the case of defective products.
Can personalized products be returned?
No, personalized products cannot be returned unless they have a manufacturing defect.
Products
Below are some frequently asked questions about products.
Do you offer customized products?
Yes, you can personalize diaries, notebooks, and other products with names, initials, or logos.
What kind of paper do they use?
We use high-quality paper, with weights suitable for writing, drawing, and other uses, ensuring a premium experience.
About Us
Below are some frequently asked questions about us.
Where are your physical stores?
We have stores in Barcelona, Girona, and Valencia. Discover our locations.
How can I contact customer service?
You can write to us using the contact form on the website or send us an email to the address indicated in the contact section.